Certification Guarantee:
CBT XPress training is covered by a one-year certification warranty. In the event that you do not obtain your
certification by the end of this instructor-led course, you may attend a future class as many times as you like
within one year. Students must attend the full training session. Only actual instructor-led certification classes
are covered by the CBT XPress Certification Guarantee. Meals, on site test vouchers, hotel accommodations and travel
expenses are not covered should you return for a future class. No other warranties apply.
Toolwire LiveLabs,* IT/Business Library,** and the Test Xpress Bundle*** are covered by a 30-day performance warranty.
No other warranties or certification guarantees apply.
Refund/Cancellation Policy:
Classes must be booked and full payment received 21 (twenty-one) days prior to
the class start date. The amount of tuition refunded to you is based on the date
of your cancellation request. Cancellation requests received 45 (forty-five) or
more days prior to the class start date will receive a 100% refund minus a $250
administration fee; cancellation requests received 44 (forty-four) to 30
(thirty) days prior to the class start date will receive a 70% refund minus a
$250 administration fee; cancellation requests received 29 (twenty-nine) to 15
(fifteen) days prior to the class start date will receive a 50% refund minus a
$250 administration fee. Refunds are not given for cancellation requests
received within 14 (fourteen) days of the class start date. No other
refund/cancellation policies apply.
All requests for cancellation or refunds must be submitted in writing to CBT Direct. For cancellation requests forms, please call customer service at 1-727-724-8994.
CBT XPress reserves the right to re-schedule training classes in the event of natural disasters, Acts of God, labor disputes, equipment failure. Students will be duly notified.
*Toolwire Live Labs available with MCSE classes only.
**IT/Business Library available with Diamond Level packages only.
***Test Xpress Bundle available with A+ or A+/Net+/Sec+ classes only.
